Quality – Policy
Servimar is committed to maintain an appropriate quality policy in the respect of safety of life at sea, the security, the protection of the environment, the business safety and the guarantee of seafarers rights.
We have established a security and quality system including clear rules in matter of follow up:
- of the implementation of the conformity procedures to the regulation,
- of the verification of the customers’ satisfaction,
- of the accidents occurred on board the ships.
Our objective:
The supply of labour qualified, trained to international standards in compliance with STCW 95 convention as amended, ILO MLC 2006 and the satisfaction of our customers’ needs.
Our approach is :
- to be in compliance with regulatory requirements and standards of our business
- to meet satisfaction of our customers
- to have healthy, competent and well-trained seafarers
- to continually improve the services provided to customers
- to use good practices and high ethical standards
- to give all relevant information to seafarers relating to their work conditions, sea employment contracts, rights and obligations
- to have an efficient communication system with the concerned parties in case of situation of emergency
- to deal with all seafarers complaints in relation with their job or their family
Furthermore, Servimar is committed to respect scrupulously the fact that no fees or other charges are not borne by the seafarers for the recruitment and that no means or mechanism with the intent to prevent or deter a seafarer to obtain a job for which he is qualified, is not used.