Quality – Policy

Servimar is committed to maintain an appropriate quality policy in the respect of safety of life at sea, the security, the protection of the environment, the business safety and the guarantee of seafarers rights.
We have established a security and quality system including clear rules in matter of follow up:

•  of the implementation of the conformity procedures to the regulation,
• of the verification of the customers’ satisfaction,
• of the accidents occurred on board the ships.

Our objective:

The supply of labour qualified, trained to international standards in compliance with STCW 95 convention as amended, ILO MLC 2006 and the satisfaction of our customers’ needs.

Our approach is :

• to be in compliance with regulatory requirements and standards of our business
• to meet satisfaction of our customers
• to have healthy, competent and well-trained seafarers
• to continually improve the services provided to customers
• to use good practices and high ethical standards
• to give all relevant information to seafarers relating to their work conditions, sea employment contracts, rights and obligations
• to have an efficient communication system with the concerned parties in case of situation of emergency
• to deal with all seafarers complaints in relation with their job or their family

Furthermore,  Servimar is committed to respect scrupulously the fact that no fees or other charges are not borne by the seafarers for the recruitment and that no means or mechanism with the intent to prevent or deter a seafarer to obtain a job for which he is qualified, is not used.

Selection and Recruitment

Servimar will have to ensure the qualification of the Officer or rating before his recruitment, that license and certificates are in conformity with the Administration of the flag and international maritime regulations.
An efficient system of recruitment and placement that is in place, allows the recruitment process to start once we have received the application form of the seafarer.
The selection and the recruitment are based on references, a resume, assessment notes, diplomas and certificates, a seaman book or a statement of navigation, a medical fitness certificate, a good practice of English, a criminal record, etc…
As initial step, a complete review of above documents is carried out. If they meet the recruitment needs, we will conduct a personal skills assessment interview prior to recruitment. The latter will be conducted by phone if the candidate lives far from our offices.
A procedure has been established to check that the documents submitted for the job application are up to date. Additionally, the verification of the authenticity of the documents will be done with the Maritime administration(license, certificates, seaman navigation statement).
A test will be performed to check the level of knowledge in English. Seafarer’s previous employers may be contacted for further information related to the seafarer.
Requests for information or advice from seafarers’ relatives, when lasts are on board, will be dealt without delay, with kindness and free of charges.
Our recruitment and placement office holds a license to practice issued by the Administration.

The seafarer applying for a job will have to provide a CV, fill in our application form and will conduct a skills assessment interview prior to recruitment .

SERVIMAR is responsible of the training of seafarers and ensures that seafarers are adequately trained and duly qualified to perform their duties on  board the vessels.
Appropriate trainings are provided to seafarers prior to joining vessel.While performing the debriefing for seafarer signed off, the complete review of his documents leads to the listing of all certificates to be renewed and therefore the trainings to be carried out.
Training of seafarers is important in our device : qualified and experienced instructors from Dakar Nautical Institute provide training on a wide range of maritime topics regarding STWC 95 convention as amended with next generation training equipments. Training courses can also be provided in the high Maritime institute of Casablanca.
Training is almost important for seafarers at all job levels on board because it directly affects the standards of competency, efficiency and performance.